Support Home> 800 Support

Get Answers For Your Checkpoint Questions

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

Checkpoint Marketing - Monday - Friday, 9:00 A.M. - 5:30 P.M. ET

Hours of Operation & 2020 Support Calendar

2020 Product Support Extended Hours

Phone Queue Options

Press the telephone keypad in the sequences below to go directly to a specific phone queue.

  • 1 → Sales
  • 1 — 1 → PPC
  • 1 — 2 → Checkpoint/RIA
  • 1 — 3 → CPE Solutions/Checkpoint Learning
  • 1 — 3 — 1 → CPE Tax
  • 1 — 3 — 2 → CPS Corp
  • 1 — 4 → Quickfinder, other print sales
  • 1 — 5 → Checkpoint Marketing
  • 2 → Customer Service
  • 2 — 1 → Billing
  • 2 — 2 → Webinar
  • 3 → Technical and Editorial Support
  • 3 — 1 → Password, ID, or CD Access Codes, including OnePass for ProView
  • 3 — 2 → Checkpoint
  • 3 — 2 — 1 → Checkpoint Tools
  • 3 — 2 — 2 → Checkpoint Research
  • 3 — 2 — 3 → CPE Solutions
  • 3 — 2 — 4 → Checkpoint Marketing
  • 3 — 3 → Audit & Accounting including SMART Practice Aids, Checkpoint Engage, and Audit Intelligence
  • 3 — 4 → e-Form RS
  • 3 — 5 → ProView e-books including QuickFinder and Gear Up
  • 3 — 6 → All other products

Onesource State Apportionment

For Assistance with ONESOURCE State Apportionment:

https://tax.thomsonreuters.com/support/onesource/state-apportionment/

For Assistance with Questions Related to Checkpoint:

Phone: 800-431-9025

E-mail: checkpoint.productusage@thomsonreuters.com

Checkpoint Global Trade (Boskage)

1-888-880-4088 (Toll Free USA)

1-269-343-6200 (Toll International)

 



Normal Hours of Operations
Monday - Friday 9:00 A.M. - 7:00 P.M. ET
Checkpoint Marketing
Monday - Friday 9:00 A.M. - 5:30 P.M. ET
Holiday Closings
New Year’s Day January 1, 2020
Company Holiday May 22, 2020
Memorial Day May 25, 2020
Independence Day July 3, 2020
Labor Day September 7, 2020
Thanksgiving Day November 26, 2020
Post-Thanksgiving November 27, 2020
Company Holiday December 24, 2020
Christmas December 25, 2020

Early Closings
July 2 5:00 P.M.
November 25 3:00 P.M.
December 23 5:00 P.M.
December 31 5:00 P.M.
Technical Support - Weekdays
January 2 — April 15 - 9:00 A.M. — 8:00 P.M. ET
April 16 — December 31 - 9:00 A.M. — 7:00 P.M. ET