Support Home> 800 Support

Get Answers For Your Checkpoint Questions

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 6:00 P.M. ET

Checkpoint Marketing - Monday - Friday, 9:00 A.M. - 6:00 P.M. ET

Hours of Operation & 2021 Support Calendar

2021 Product Support Extended Hours

Phone Queue Options

Press the telephone keypad in the sequences below to go directly to a specific phone queue.

  • 1 → Sales
  • 1 — 1 → PPC
  • 1 — 2 → Checkpoint/RIA
  • 1 — 3 → CPE Solutions/Checkpoint Learning
  • 1 — 3 — 1 → CPE Tax
  • 1 — 3 — 2 → CPS Corp
  • 1 — 4 → Quickfinder, other print sales
  • 1 — 5 → Checkpoint Marketing
  • 2 → Customer Service
  • 2 — 1 → Billing
  • 2 — 2 → Webinar
  • 3 → Technical and Editorial Support
  • 3 — 1 → Password, ID, or CD Access Codes, including OnePass for ProView
  • 3 — 2 → Checkpoint
  • 3 — 2 — 1 → Checkpoint Tools
  • 3 — 2 — 2 → Checkpoint Research
  • 3 — 2 — 3 → CPE Solutions
  • 3 — 2 — 4 → Checkpoint Marketing
  • 3 — 3 → Audit & Accounting including SMART Practice Aids, Checkpoint Engage, and Audit Intelligence
  • 3 — 4 → e-Form RS
  • 3 — 5 → ProView e-books including QuickFinder and Gear Up
  • 3 — 6 → All other products

Onesource State Apportionment

For Assistance with ONESOURCE State Apportionment:

https://tax.thomsonreuters.com/support/onesource/state-apportionment/

For Assistance with Questions Related to Checkpoint:

Phone: 800-431-9025

E-mail: checkpoint.productusage@thomsonreuters.com

Checkpoint Global Trade (Boskage)

1-888-880-4088 (Toll Free USA)

1-269-343-6200 (Toll International)

 



Normal Hours of Operations
Monday - Friday 9:00 A.M. - 6:00 P.M. ET

Checkpoint Marketing
Monday - Friday 9:00 A.M. - 6:00 P.M. ET

Holiday Closings
New Year’s Day January 1, 2021
Memorial Day May 31, 2021
Independence Day company holiday July 2, 2021
Independence Day company holiday July 5, 2021
Labor Day September 6, 2021
WHO Mental Health Day October 25, 2021
Thanksgiving Day November 25, 2021
Post-Thanksgiving November 27, 2021
Company Holiday December 24, 2021
Christmas company holiday December 24, 2021

Early Closings
January 5 Opening at 10:45 A.M. ET
May 28 5:00 P.M.
November 24 5:00 P.M.
December 23 5:00 P.M.
December 31 5:00 P.M.
Technical Support - Weekdays
January 2 — December 30 9:00 A.M. — 6:00 P.M. ET