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Hours of Operation & 2019 Support Calendar

Research & Forms

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

2019 Checkpoint and e-Form Technical Support Extended Hours

Phone queue menu options.

Tax, Audit, Accounting, And Pension & Benefits

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

2019 Checkpoint Tools and SMART Practice Aids Technical Support Extended Hours

Phone queue menu options.

CPE/Checkpoint Learning

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

2019 CPE Technical Support Extended Hours

Fax to submit Exam Sheets for manual grading: 1-888-286-9070


Reqwired, 1-800-800-0064

LearnLive:

  • Customer Service/billing questions: 1-800-431-9025, (prompt 2, 2)
  • Technical Support, Product Usage, and Training Requests:
    206-225-2920

Quickfinder

1-800-510-8997 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

Phone menu options:

  • Sales, press 1
  • Customer Service, press 2
  • Technical Support, press 3

Onesource State Apportionment

For Assistance with ONESOURCE State Apportionment:

https://tax.thomsonreuters.com/support/onesource/state-apportionment/

For Assistance with Questions Related to Checkpoint:

Phone: 800-431-9025

E-mail: checkpoint.productusage@thomsonreuters.com

Checkpoint Marketing for Firms

1-866-240-8477 (Toll Free USA)

Checkpoint Global Trade (Boskage)

1-888-880-4088 (Toll Free USA)

1-269-343-6200 (Toll International)

 



Normal Hours of Operations
Monday - Friday 9:00 A.M. - 7:00 P.M. ET
Holiday Closings
New Year’s Day January 1, 2019
Martin Luther King Jr. Day * January 21, 2019
Presidents Day * February 18, 2019
Company Holiday May 24, 2019
Memorial Day May 27, 2019
Independence Day July 4, 2019
Company Holiday July 5, 2019
Labor Day September 2, 2019
Thanksgiving Day November 28, 2019
Post-Thanksgiving November 29, 2019
Company Holiday December 24, 2019
Christmas December 25, 2019
* Technical Support is open until 3:00 P.M. ET.

Early Closings
August 30 5:00 P.M.
November 27 3:00 P.M.
December 23 5:00 P.M.
December 31 5:00 P.M.
Technical Support - Weekdays
(January 2 — April 15) 9:00 A.M. — 8:00 P.M. ET
(April 16 — December 31) 9:00 A.M. — 7:00 P.M. ET
Technical Support - Weekdays
(January 2 — April 15) 9:00 A.M. — 8:00 P.M. ET
(April 16 — December 31) 9:00 A.M. — 7:00 P.M. ET
Technical Support - Weekdays
(January 2 — April 15) 9:00 A.M. — 8:00 P.M. ET
(April 16 — December 31) 9:00 A.M. — 7:00 P.M. ET