Support Home> 800 Support

Get Answers For Your Checkpoint Questions

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

Checkpoint Marketing - Monday - Friday, 9:00 A.M. - 5:30 P.M. ET

Hours of Operation & 2019 Support Calendar

2019 Product Support Extended Hours

Phone Queue Options

Press the telephone keypad in the sequences below to go directly to a specific phone queue.

  • 1 → Sales
  • 1 — 1 → PPC
  • 1 — 2 → Checkpoint/RIA
  • 1 — 3 → CPE Solutions/Checkpoint Learning
  • 1 — 3 — 1 → CPE Tax
  • 1 — 3 — 2 → CPS Corp
  • 1 — 4 → Quickfinder, other print sales
  • 1 — 5 → Checkpoint Marketing
  • 2 → Customer Service
  • 2 — 1 → Billing
  • 2 — 2 → Webinar
  • 3 → Technical and Editorial Support
  • 3 — 1 → Password, ID, or CD Access Codes, including OnePass for ProView
  • 3 — 2 → Checkpoint
  • 3 — 2 — 1 → Checkpoint Tools
  • 3 — 2 — 2 → Checkpoint Research
  • 3 — 2 — 3 → CPE Solutions
  • 3 — 2 — 4 → Checkpoint Marketing
  • 3 — 3 → Audit & Accounting including SMART Practice Aids, Checkpoint Engage, and Audit Intelligence
  • 3 — 4 → e-Form RS
  • 3 — 5 → ProView e-books including QuickFinder and Gear Up
  • 3 — 6 → All other products

Onesource State Apportionment

For Assistance with ONESOURCE State Apportionment:

https://tax.thomsonreuters.com/support/onesource/state-apportionment/

For Assistance with Questions Related to Checkpoint:

Phone: 800-431-9025

E-mail: checkpoint.productusage@thomsonreuters.com

Checkpoint Global Trade (Boskage)

1-888-880-4088 (Toll Free USA)

1-269-343-6200 (Toll International)

 



Normal Hours of Operations
Monday - Friday 9:00 A.M. - 7:00 P.M. ET
Checkpoint Marketing
Monday - Friday 9:00 A.M. - 5:30 P.M. ET
Holiday Closings
New Year’s Day January 1, 2019
Martin Luther King Jr. Day * January 21, 2019
Presidents Day * February 18, 2019
Company Holiday May 24, 2019
Memorial Day May 27, 2019
Independence Day July 4, 2019
Company Holiday July 5, 2019
Labor Day September 2, 2019
Thanksgiving Day November 28, 2019
Post-Thanksgiving November 29, 2019
Company Holiday December 24, 2019
Christmas December 25, 2019
* Technical Support is open until 3:00 P.M. ET.

Early Closings
July 3 5:00 P.M.
August 30 5:00 P.M.
November 27 3:00 P.M.
December 23 5:00 P.M.
December 31 5:00 P.M.
Technical Support - Weekdays
(January 2 — April 15) 9:00 A.M. — 8:00 P.M. ET
(April 16 — December 31) 9:00 A.M. — 7:00 P.M. ET