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Hours of Operation & 2018 Support Calendar

Research & Forms

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

2018 Checkpoint and e-Form Technical Support Extended Hours

Phone queue menu options.

Tax, Audit, Accounting, And Pension & Benefits

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

2018 Checkpoint Tools and SMART Practice Aids Technical Support Extended Hours

Phone queue menu options.

CPE/Checkpoint Learning

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

2018 CPE Technical Support Extended Hours

Fax to submit Exam Sheets for manual grading: 1-888-286-9070


Reqwired, 1-800-800-0064

LearnLive:

  • Customer Service/billing questions: 1-800-431-9025, (prompt 2, 2)
  • Technical Support, Product Usage, and Training Requests:
    206-225-2920

Quickfinder

1-800-510-8997 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

Phone menu options:

  • Sales, press 1
  • Customer Service, press 2
  • Technical Support, press 3

Onesource State Apportionment

For Assistance with ONESOURCE State Apportionment:

https://tax.thomsonreuters.com/support/onesource/state-apportionment/

For Assistance with Questions Related to Checkpoint:

Phone: 800-431-9025

E-mail: checkpoint.productusage@thomsonreuters.com

Checkpoint Marketing for Firms

1-866-240-8477 (Toll Free USA)

Checkpoint Global Trade (Boskage)

1-888-880-4088 (Toll Free USA)

1-269-343-6200 (Toll International)

 



Normal Hours of Operations
Monday - Friday 9:00 A.M. - 7:00 P.M. ET
Holiday Closings
New Year’s Day January 1, 2018
Memorial Day May 28, 2018
Independence Day July 4, 2018
Labor Day September 3, 2018
Thanksgiving Day November 22, 2018
Post-Thanksgiving November 23, 2018
Christmas December 25, 2018

Early Closings
We typically close at 4:00 P.M. ET the day before any holiday closing.
Technical Support - Weekdays
(January 2 — April 17) 9:00 A.M. — 8:00 P.M. ET
(April 18 — December 31) 9:00 A.M. — 7:00 P.M. ET
Technical Support - Saturdays
(January 6 — February 24) 10:00 A.M. — 5:00 P.M. ET
(March 3 — April 14) 10:00 A.M. — 4:00 P.M. ET
Technical Support - Weekdays
(January 2 — April 17) 9:00 A.M. — 8:00 P.M. ET
(April 18 — December 31) 9:00 A.M. — 7:00 P.M. ET
Technical Support - Weekdays
(January 2 — April 17) 9:00 A.M. — 8:00 P.M. ET
(April 18 — December 31) 9:00 A.M. — 7:00 P.M. ET
Technical Support - Saturdays
(January 6 — February 24) 10:00 A.M. — 5:00 P.M. ET
(March 3 — April 14) 10:00 A.M. — 4:00 P.M. ET