Phone Queue Options for our Toll-Free Support Number - (800) 431-9025
(972) 250-7750 (Toll International) or within Dallas / Fort Worth
Press the telephone keypad in the sequences below to go directly to a specific phone queue.
- Place an order or for product information
- 1 — 1 → PPC
- 1 — 2 → Checkpoint, including RIA and WG&L, and EBIA
- 1 — 3 → Checkpoint Learning
- 1 — 4 → Quickfinder
- 1 — 5 → All other products
- 1 — 6 → Return or Cancellation Requests
- Customer Service
- 2 — 1 → Return or Cancellation Requests
CPE LEARNING SOLUTIONS
- 2 — 2 — 1 → Webinar
- 2 — 2 — 2 → All Other
- 2 — 3 → All other products
- Product Usage and Editorial Questions
- Guidance on how to use your product
- 3 — 1 → Audit and Accounting products; Thomson Reuters Audit Intelligence, SMART Practice Aids, and Checkpoint Tools
- 3 — 2 → Checkpoint
- 3 — 3 → CPE solutions, including Checkpoint Learning
- 3 — 4 → e-Form
- 3 — 5 → ProView e-books including QuickFinder and Gear Up
- 3 — 6 → All other products
- Technical Support
- 4 — 1 → Password, ID, or CD Access Codes, including OnePass for ProView
- 4 — 2 → Checkpoint Learning, and our Audit and Accounting products including Thomson Reuters Audit Intelligence
- 4 — 2 — 1 → Thomson Reuters Audit Intelligence
- 4 — 2 — 2 → SMART Practice Aids and Checkpoint Engage
- 4 — 2 — 3 → Checkpoint Tools
- 4 — 2 — 4 → CPE solutions, including Checkpoint Learning
- 4 — 2 — 5 → Checkpoint
- 4 — 3 → e-Form
- 4 — 4 → Proview e-books including QuickFinder and Gear Up
- 4 — 5 → All other products